1. All our dealings with customers will be open, fair, ethical and in a language as understood by the customers.
2. We will treat all our customers with respect.
3. We shall display and explain to our customers in a clear and understandable manner:
4. We will make our best efforts to ensure that the loans disbursed through our platform are within the borrower's capacity to repay and avoid borrower over-indebtedness.
5. We will provide customers with a grievance redressal system to register their complaints and resolve it in a timely & fair manner.
6. We will not follow coercive collection practices:
7. We will respect our customer's privacy and will treat customer information as private and confidential.
8. We will ensure that changes in interest rates/ charges are in effect only for future loans. Changes in rates/ charges will not affect existing loans.
9. We will comply with guidelines issued by Reserve Bank of India from time to time.