Grievance Redressal Policy

1. In case of any complaint/ grievance, the aggrieved participant can make his complaint to the Grievance Redressal officer through any of the aforementioned modes viz. Telephone number and E-mail ID, details of which shall be prominently displayed on the Company’s Platform.

2. A complaint number shall be assigned to each complaint received by the Company, which shall be referred to in future correspondence - the number / ticket should be auto assigned.

3. A complaint register shall be maintained and updated by the Company – system driven.

4. The customer / complainant shall be updated regularly regarding the status of the complaint – we should maintain trail of response from grieved customer and our response also.

5. Consumer Grievance Redressal Mechanism

Hierarchy of Officers Responsible for Consumer Grievances

Escalation Level	Officer / Department	Responsibility	Responsibility
Level 1	Customer Care / Support Team	First-level complaint handling and service assistance	info@anytimeloan.in
Level 2	Grievance Redressal Officer (GRO)	Formal grievance resolution and escalation handling	grievance@anytimeloan.in
Level 3	Nodal Officer / Principal Escalation Authority	Review unresolved complaints and ensure policy compliance	Internal escalation mechanism
Level 4	RBI Integrated Ombudsman	Independent external dispute redressal authority	https://cms.rbi.org.in